I traded in my iPhone 14 Professional for an iPhone 15 Professional Max, then FedEx misplaced the outdated telephone

I traded in my iPhone 14 Professional for an iPhone 15 Professional Max, then FedEx misplaced the outdated telephone

Replace: Decision? A affirmation e-mail stating that my change has been accepted. There is no such thing as a additional acknowledgment that something out of the strange occurred, however the very best consequence for me.


What occurs when your iPhone alternative would not come to Apple? It looks as if I am about to search out out, however there appears to be a course of for coping with this case.

This yr, I took benefit of Apple and T-Cell’s $1,000 iPhone 15 Professional Max promotion. The brand new telephone arrived promptly on launch day, and the alternative field arrived individually a number of days later.

I used the mail-in change service since I used to be pre-ordering the iPhone 15 Professional Max on-line. I am undecided if in-store swapping is an possibility for on-line orders, however the retailer is a protracted commute if I can keep away from driving.

Anyway, it was very nice to have each telephones for a number of days versus buying and selling in units straight away. There was no rush to ensure every part was arrange appropriately, and I might spend a while evaluating the brand new telephone to the outdated one.

When the field arrived a number of days later, I used to be greater than able to half with the outdated telephone. I turned off Discover My System, reset my iPhone, packed it securely, and delivered the field utilizing FedEx.

The Apple trade-in field included a pay as you go transport label, and I tracked the bundle lengthy sufficient to see that the mail provider had obtained it. After that, I did not assume twice about it.

Then every week handed with none affirmation that the outdated iPhone had arrived at Apple’s buying and selling companion. I checked the monitoring quantity once more and it confirmed it was delayed at a FedEx distribution middle in my state. Ag.

I gave it a number of extra days earlier than deciding it would not resolve. FedEx has helpfully confirmed that the bundle containing my outdated iPhone is formally thought-about misplaced of their system. Gee, thanks for the heads up!

FedEx requested me to inform Apple to file a declare since Apple created the transport label. So I despatched Tim Cook dinner a message with the hyperlink that FedEx informed me to present to Apple and he mentioned he would deal with it. Kidding, however Apple Assist was useful in taking my info and beginning an investigation.

So what now? My preliminary thought was that I might be on the hook for paying full value for the brand new telephone, and it is as if my iPhone 14 Professional was stolen. This is not the primary time this has occurred, in fact, so I am extra optimistic about how issues will go.

The truth is, one other T-Cell buyer who pre-ordered by means of Apple really had an identical expertise. FedEx delivered her iPhone to an Apple companion, however the field was empty. The investigation confirmed that the preliminary cargo weight was right, and that they might not lose the promotional credit score.

My state of affairs is slightly completely different because the complete field was misplaced whereas FedEx had it. Hopefully the end result would be the similar. The ethical of the story? Perhaps FedEx ought to pay workers extra. Additionally, buying and selling by way of mail is dangerous. Nevertheless, different merchandise, such because the Apple Watch, should undergo the mail.

Anyway, fingers crossed my state of affairs may be simply resolved. It is slightly nerve-racking, however at the very least I do know FedEx acknowledges shedding an iPhone on their watch.

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