Edenor minimizes interruptions utilizing cloud computing know-how

Al-Shamal Distribution and Advertising Firm (Edinor) offers vitality to 9 million folks.

Three years in the past, Edenor started enhancing its companies by lowering the length and frequency of service outages, enhancing operational effectivity, and offering extra correct and well timed data to clients.

The corporate wanted to simplify and modernize the advanced internet of communications between its techniques and purposes, together with billing, customer support, outage administration, asset administration, enterprise useful resource planning, and discipline service administration.

Edenor Programs wanted to ship jobs shortly and reliably to its core know-how. “For instance, our change documentation service receives 35,000 updates to enhance prioritization amongst 800 routine and ongoing technical duties,” says Leonardo Corino, Head of Technical Operations at Edenor. “This service wants up to date data to assist forestall accidents or electrical issues that will affect public security.”

Edenor’s present integration answer lacked the soundness and knowledge portability to assist these advanced companies and techniques. Not solely did the corporate wish to use extra responsive and adaptable integration know-how to simplify communications between its purposes, companies, APIs, and techniques, nevertheless it additionally wished to automate processes to resolve issues quicker and make higher use of assets.

Utilizing open supply know-how

This new know-how will likely be supported by new organizational fashions that concentrate on agile, collaborative approaches reminiscent of DevOps. Edenor targeted on creating an open supply answer to integration challenges, leveraging rising know-how and strategies whereas avoiding dependence on any single vendor.

The corporate determined to make use of Crimson Hat know-how to realize the advantages of open supply innovation — reaching its cloud computing and different know-how targets — whereas sustaining the reliability and entry assist wanted for its service.

“Crimson Hat has given us the know-how to create a trusted platform that may resolve our integration challenges in a means that’s unmatched by different suppliers, and the experience that has helped us study new methods of working, like DevOps, to remodel our tradition on the identical time.” says Louis Lenkiewicz, chief data officer at Edenor.

Edenor now makes use of Crimson Hat OpenShift and Crimson Hat Integration know-how to supply real-time knowledge throughout groups and areas, developed to assist a whole lot of hundreds of every day occasions with out impacting system efficiency. Edenor has been capable of cut back the length and frequency of service outages and resolve points quicker.

“In the course of the preliminary deployment, we have been launched to the idea of containers, which is unfamiliar,” says Marcelo Moras, integration engineer at Edenor. “We shortly realized the advantages of scalability, and Crimson Hat OpenShift is now getting used to assist a few of our vital integrations.”

Edenor’s preliminary implementation targeted on migrating 5 key manufacturing companies, together with cellular monitoring, on-line transactions, and automobile monitoring. After efficiently migrating these companies, Edenor moved certainly one of its key integrations – between its low and average outage administration system and its discipline service administration system – to OpenShift and Crimson Hat Integration.

With every service hosted in its personal container, Edenor can routinely scale to fulfill peaks in demand with out lag or different efficiency points. Different advantages embody:

• Dependable and scalable integration to assist 800,000+ every day occasions
• Improvement time has been diminished from months to weeks
• Improved customer support with 70% quicker decision of points
• Insights from know-how specialists on containers, Agile, and DevOps

“We achieved the scalability we would have liked to resolve issues and evolve within the face of change,” says Maria Alejandra Trozzi, Vice President of Options Engineering. “With OpenShift, now we have higher knowledge entry, visibility, and management.”

Alerts about electrical grid outages or repairs at the moment are despatched far more shortly – in lower than 10 seconds, as a substitute of three minutes – to discipline upkeep groups who’ve entry to extra dependable, real-time data to resolve points. Incident response time diminished by 70%.

“This transformation was difficult by way of technical and cultural modifications,” Trozzi says. “We have been introducing new ideas like containers and microservices. Crimson Hat supplied us with the appropriate instruments to beat these challenges.”

“Their perspective and willingness to work with us to change the technical design of our new structure has created a human partnership that has been elementary to our success and the outcomes now we have achieved.”

Be taught extra about cybersecurity and Crimson Hat cloud companies right here.